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CHIEF INFORMATION OFFICER GROUP
Following consultation with Defence groups and services, the Chief
Information Officer Group (CIOG) has developed a set of standards
and descriptions for the delivery of ICT services.
aBOVe: Commander Australian Fleet Rear Admiral
Steve Gilmore tests out the new Wi-Fi system on HMAS
Melbourne.Photo: ABIS Hayley Clarke
The ship’s company of HMAS
Melbourne, who have just
deployed to the Middle East
Area of Operations, will have
a greater connection with
family and friends thanks to
an on-board wireless Internet
OPENS AT SEA
The ICT Services
Paving the way: a catalyst for change
The Defence ICT Services Delivery Charter is intended
to assist all Defence personnel in accessing the
diverse range of ICT services available to perform
“The launch of the Defence ICT Services Delivery
Charter is a major step towards improving service
delivery and engagement with our stakeholders,”
said Greg Farr, the Chief Information Officer
and Coordinating Capability Manager for the
Defence Information Environment, including its ICT
“It supports our ICT Strategy, which was publicly
released by the Minister in November 2009, and our
ICT Reform Program.”
Defence is one of the largest telecommunications
providers in the country. ICT planning in Defence
has to allow for the communications needs of
military personnel in the field, the secure transfer of
information between the Australian Government and
its allies, and the architectural challenges faced when
connecting people, planes, ships and land vehicles
to a single information environment – all in addition
to the standard ICT requirements of over ninety
thousand corporate users.
Defence Secretary Dr Ian Watt and Chief of the
Defence Force Air Chief Marshal Angus Houston
described the Charter as “a formal agreement
between us on behalf of all Defence personnel as
users of ICT services”.
“We look forward to this Charter being a catalyst for
continuing to improve dialogue between all groups
and services on how ICT services are delivered and
supported across Defence, and how we all make best
use of ICT resources and information superiority to
defend Australia and its interests.”
The Defence ICT Services Delivery Charter sets the
standards of services that Defence personnel expect
from CIOG. It also identifies many initiatives to
improve service delivery.
A recent highlight in this space included:
› The Amenities Internet Access (AIA) project
which will improve the amenities available to
our deployed forces. Regardless of their location,
Service members will be delivered a reliable
service for their rest and recreation while off duty,
and to stay in touch with family and friends at
› In recognition of the need for enhanced remote
connectivity across Defence, an additional 5,500
DREAMS tokens will be progressively rolled out
from 2 August through to the end of 2010. This is
the first step in further increasing the DREAMS
capability to 30,000 users in early 2011. An initial
2,000 tokens will be distributed across the services
and groups, which will be available through
the respective group points of contact. Further
information regarding the issue of DREAMS tokens
is available via the CIOG Intranet website.
Welcoming comments on the Charter, Mr Farr said the
commitments made in the document apply across all
ICT business and operational services.
“This will require the continued support and
assistance of the ICT service providers in the other
groups and services.”
Mr Farr is encouraging Defence personnel to use the
Charter as a reference tool in their dealings with the
In the years ahead, Defence’s information and
communications capabilities will be more important
in ensuring our men and women in uniform, and the
people who support them, have all the tools they
need to carry out the tasks the Australian public
needs and expects of them.
Defence ICT Service Catalogue
The Defence ICT Service Catalogue is a companion
document to the ICT Service Delivery Charter, and
has been released to provide information on standard
and optional ICT services provided to users, how to
request services and under what conditions these
services are provided.
The Service Catalogue forms part of the Defence
ICT Strategy designed to enhance the efficiency and
effectiveness of Defence’s ICT network. Through
these two documents, CIOG will set the baseline for
the provision and level of ICT services in Defence.
The facility will also allow assist crew members
to communicate via email, conduct Internet
banking and undertake tertiary studies while
deployed at sea.
The Internet kiosk was officially launched by
Head of ICT Operations Division and former
Commanding Officer of HMAS Melbourne, Rear
Admiral Peter Jones, Commander Australian
Fleet Rear Admiral Stephen Gilmore, and Fujitsu
Client Director for Defence Mr John Alexander
(a former Executive Officer of HMAS Melbourne
when Rear Admiral Jones was in command).
Implementing the Internet kiosk was a joint Navy
and CIO Group project to deliver better amenities
to Australia’s deployed sailors. Another 14 major
fleet units will be fitted with this service in the
next financial year.
If laughter is the best medicine, then major healing took place in Brisbane when hundreds enjoyed an evening of good
humour to raise money for a worthy cause.
charity ball By Leonie Gall
More than 800 Defence members and corporate
guests came together at the Brisbane Convention and
Exhibition Centre on August 7 to enjoy some wining,
dining and dancing at the Defence Charity Ball, raising
important funds for Legacy.
Comedian Vince Sorrenti treated guests to an
entertaining evening as MC and got up to all sorts
of mischief, while ex-Australian Idol winner Kate
Dearaugo gave a show-stopping performance with the
Army and Navy bands.
Sorrenti said it was his pleasure to be involved with
“No one supports the freedoms and liberties of this
great country as much as me and as a comic, the
ability to speak my mind and live my life openly is
sacred to me,” Mr Sorrenti said.
“The ADF protects not only our borders, but these
RIgHT: Private Morgan Beames from the 2nd
Combat Engineer Regiment, assists a guest
shoot a grenade stress ball during the Defence
Charity Ball. Photo: Corporal Kim Allen
values – in any part of the world they can be
“Through Legacy we can acknowledge and help the
brave people who put themselves in harm’s way for
the values we hold so dear.”
Recently widowed Bree Till, wife of fallen digger
Sergeant Brett Till, who died in Afghanistan on March
19 last year, gave a heart-warming address to guests.
Mrs Till talked about the difficulties of coping with
the loss of a husband and father while dealing with a
new-born baby and spoke of the support she received
from friends, family and Legacy.
Festivities were briefly paused for an important cross
to Afghanistan where Commanding Officer Mentoring
Task Force 1, Lieutenant Colonel Mark Jennings spoke
of the importance of Legacy.
He assured soldiers that if an incident occurred while
they were conducting operations in Afghanistan,
Legacy would support their families back home if
Other activities on the night included a successful
auction – the top item fetching about $5500 – ADF
static displays, including an ARH Tiger helicopter, a
Navy dive tank and RAAF puppies.
The ADF Charity Ball is run by Commander 1 Division
in Brisbane, with Legacy as the grateful beneficiary of
all funds raised.
Brisbane Legacy CEO Steven Blinkhorn said Legacy
was hoping to receive in excess of $100,000 as a
result of the ball.
Legacy supports more than 115,000 widows and 1900
children and dependants, who have lost a loved one
It is no small task pushing a wheelchair across the Nullabor, but this was only
part of the 4500-kilometre journey of The Big Roll 2010.
› $200,000 – the amount organisers hope
to raise to provide CarerCars to help the
› 4500 kilometres – the distance of the
wheelchair marathon, from Perth to
Sydney via Adelaide, Melbourne and
› 220 – towns visited and participating in
› 146.6 kilometres – or the ‘90 Mile
Straight’ – the longest straight line roll
through the Nullarbor for the volunteers
› 1000 – or more Army personnel
participating or assisting The Big Roll
RIgHT: The Big Roll at Ballarat with members of 8/7
RVR pushing ‘Wilson’ the bear. L-R Recruit Alex Redman,
Private Lawrie Edwards, Lance Coroporal Nick Boak and
Captain Paul O’Donnell arriving at Ballarat Town Hall.
Photo: courtesy The Ballarat Courier
By Captain Martin Hadley and Captain Lacey Western
An initiative of the Sir Roden and Lady Cutler
Foundation, the wheelchair marathon raised
awareness of the issues confronting those with
mobility issues, especially those in wheelchairs.
It also recognised the wonderful work of carers and
the efforts of disabled achievers while raising funds,
which the charity will use to buy CarerCars to support
the disabled, their carers and provide a better quality
Right across the country, full-time and part-time
Army units and members pitched in to help,
providing logistical support, or by being a volunteer
(affectionately referred to as the ‘Rolling Bones’) –
pushing the wheelchair through their local area to
raise money and awareness of the event.
Organiser Chris Williams acknowledged the huge
contribution made by Army personnel and units to
support a worthy cause.
“The event organisers and volunteers all commented
that in every location, it was a pleasure to meet
the Army servicemen and women who have been
involved,” Mr Williams said.
“They are wonderful young Australians with a desire
Army members too were happy to participate.
“It was a great opportunity to get involved in an
important community initiative,” said Warrant Officer
Class 2 Mick Tenace of CATC Puckapunyal, having
pushed his fake passenger ‘Wilson’ several kilometres
through the town of Seymour in Victoria.
The Big Roll 2010 was officially started by Trooper
Mark Donaldson, VC in Perth on 23 April, and
concluded at Victoria Barracks - Sydney with an
address Brigadier Shane Caughey on 20 August.
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